Returns and refunds

You may return eligible items within 14 days of receiving your order.

Items must be returned:

• Unused and in original condition

• With all original packaging, tags, and dust bags intact

• Free of any marks, odours, or signs of wear

Items that do not meet these conditions will be returned to the sender at their expense.

Email us within the return window. Include your order number and the items you wish to return. We will respond with return instructions.

Return shipping is the responsibility of the customer. We recommend a tracked service, as we are not liable for returns lost in transit.

Refunds are processed within 7 business days of receiving and inspecting the returned items.

A 10% restocking fee is deducted from all refunds.

Refunds are issued to the original payment method. Original shipping costs are non-refundable.

We prefer exchanges.

If you exchange your item rather than requesting a refund:

• The 10% restocking fee is waived

• Return shipping is paid by us

To request an exchange, email us with your order number and the item you would like to receive in exchange.

The following items cannot be returned:

• Items marked Final Sale

• Items that have been personalised or engraved

• Items damaged through misuse

If your item arrives faulty or damaged, contact us within 48 hours of receipt with photographs. We will arrange collection and replacement at no cost to you.